Returns & Exchanges

At Campbell Creations Company, we take care in preparing and reviewing every order. We want you to feel confident in your purchase and to understand what to expect if you need assistance with a return, exchange, a damaged item, or a cancellation.

Please review this policy before completing your purchase.

Last Updated: July 22, 2026

Campbell Creations Company (“Campbell Creations,” “we,” “us,” or “our”) wants customers to feel confident in their purchases and to understand what to expect if assistance is needed with a return, exchange, refund, a damaged product, or an order cancellation.

This Returns & Exchanges Policy applies to eligible physical and digital products purchased directly through the Campbell Creations Company website. In this policy, “you” and “your” refer to the customer or purchaser.

Products purchased through a third-party retailer or marketplace are subject to that seller’s return and exchange policies and must generally be handled through the original place of purchase.

Please review this policy carefully before completing your purchase. This policy should be read together with our Terms & Conditions and any other policies applicable to your order.

1. Digital Products

All digital product purchases are final sales.

Because digital products are delivered electronically and cannot be physically returned, we do not accept returns, refunds, exchanges, or cancellations once the purchase has been completed or access to the digital product has been provided.

If you experience a technical issue accessing your purchase, receive an incorrect file, or believe you made a duplicate purchase, please contact us so we can review the situation and provide reasonable assistance.

Purchasing a digital product does not transfer ownership of the product’s design, content, or intellectual property. Digital products remain subject to the digital-product provisions contained in our Terms & Conditions.

2. Eligibility for Physical-Product Returns

We accept return requests for eligible physical products submitted within seven calendar days of confirmed delivery.

To qualify for a return, the item must:

Be unused, unwritten in, and undamaged
Be in its original condition
Include all original components and accessories
Be returned in its original packaging when reasonably possible
Include valid proof of purchase
Have been purchased directly from Campbell Creations Company

We reserve the right to deny a return if the product shows signs of use, writing, alteration, damage caused after delivery, missing components, or improper return packaging.

Products purchased from another retailer or marketplace must be returned through the original place of purchase and are subject to that seller’s return policy.

3. How to Request a Return

You must contact us and receive return approval before sending an item back.

To request a return, email:

Campbell Creations Company

Contact@CampbellCreationsCompany.com

Please include:

Your full name
Your order number
The item you wish to return
The reason for the return
Photographs, when relevant

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not mail a product to an address shown on an order label, a website page, or a previous shipment without first receiving a return authorization. Unauthorized returns may be delayed, refused, or returned to the sender.

Submitting a request does not guarantee that the return will be approved.

4. Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for all return shipping costs.

Original shipping charges, expedited shipping charges, and other delivery fees are nonrefundable unless required by law, or the return resulted from an error by Campbell Creations Company.

We strongly recommend:

Using a trackable shipping service
Keeping your shipping receipt
Purchasing shipping insurance when appropriate
Packaging the item securely to prevent damage in transit

Campbell Creations Company is not responsible for return packages that are lost, stolen, misdirected, delayed, or damaged before they are received by us.

A return will not be considered received until it has been delivered to and accepted at the authorized return location.

5. Inspection and Refunds

After an approved return is received, we will inspect the item to confirm that it meets the eligibility requirements stated in this policy.

We will notify you whether the return has been approved or denied after inspection.

If approved, the eligible refund will be issued to the original payment method. Please allow approximately 5–10 business days for us to review and process an approved return after we receive it.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Refunds generally include only the eligible purchase price of the returned product. Original shipping charges, expedited-delivery fees, return-shipping costs, and other nonrefundable charges will not be included unless required by law, or the return resulted from our error.

Campbell Creations Company is not responsible for delays caused by a bank, card issuer, payment processor, or other financial institution.

6. Exchanges

Exchanges are available only for eligible physical products and are subject to product availability.

To request an exchange, contact us within seven calendar days of confirmed delivery and receive approval before returning the product.

The original item must meet the same eligibility requirements as returns.

If the requested replacement is unavailable, we may offer:

A refund for the eligible returned item
Store credit
A comparable replacement, with your approval

Customers are responsible for return shipping and replacement shipping costs unless the exchange is required because the original item arrived damaged, defective, or incorrect.

7. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us within seven calendar days of confirmed delivery.

Please include:

Your full name
Your order number
Clear photographs of the product
Photographs of the exterior and interior packaging
Photographs of the shipping label
A brief description of the issue

Please keep the product and all packaging until we have completed our review. We may request additional photographs or information.

Depending on the circumstances and product availability, we may offer:

A replacement
Replacement components
A refund
Store credit
Another reasonable resolution

Do not return a damaged, defective, or incorrect product unless we provide instructions to do so.

Damage caused by misuse, improper handling, normal wear, accidental damage after delivery, or failure to follow care instructions is not considered a product defect.

8. Missing or Incomplete Orders

If an item or component is missing from your delivered package, contact us within seven calendar days of confirmed delivery.

Include your order number, a description of what is missing, and photographs of the product and packaging.

We will review the order and shipment information before determining the appropriate resolution.

9. Nonreturnable and Final-Sale Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

Digital products
Gift cards, if offered
Personalized or custom-made products, if offered
Products clearly marked “final sale”
Products that have been used, written in, altered, or damaged after delivery
Products missing original components or accessories
Products returned outside the applicable return period
Products purchased from another seller or marketplace

Sale or promotional items remain eligible only when the product listing or promotion does not identify them as final sale.

10. Order Changes and Cancellations

Cancellation or order-change requests must be submitted within 24 hours of purchase.

To request a cancellation or change, contact us immediately and include your order number.

We will make reasonable efforts to accommodate the request, but cancellation or modification is not guaranteed.

An order may no longer be eligible for cancellation or modification once it has entered processing, production, fulfillment, packaging, or shipment.

If an order cannot be canceled and has already shipped, the customer may request a return after delivery, provided the product qualifies under this policy.

Digital orders cannot be canceled once access to the digital product has been provided.

11. Refused, Unclaimed, or Incorrectly Addressed Packages

Customers are responsible for providing a complete and accurate delivery address at checkout.

Campbell Creations Company is not responsible for delays, losses, or additional charges resulting from:

An incomplete or incorrect address
A package refused by the recipient
A package left unclaimed
Failure to retrieve a package from a carrier
Address changes submitted after an order has entered processing or shipment

If a package is returned to us because it was refused, unclaimed, or addressed incorrectly, the customer may be responsible for additional shipping charges before the order can be resent.

If a refund is approved instead, original shipping charges and carrier return fees may be deducted from the refund where permitted by law.

12. Lost, Stolen, or Delayed Packages

Carrier tracking marked as “delivered” does not always mean a package was received directly by the intended recipient.

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm the delivery address on your order
Check around the delivery location
Ask household members, neighbors, or building staff
Allow a short period for possible carrier scanning delays
Contact the shipping carrier

Please also contact us so we can review the available tracking information and provide reasonable assistance.

Campbell Creations Company does not guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout. Any resolution will depend on the circumstances, available carrier information, applicable shipping protection, and applicable law.

13. Shipping Delays and Unavailable Products

Estimated processing, production, and delivery dates are not guaranteed unless expressly stated otherwise.

If we are unable to ship your order within the promised or legally permitted timeframe, we may contact you with:

A revised estimated shipment date
The option to approve the delay
The option to cancel the affected order and receive an eligible refund

We may cancel and refund an order if a product becomes unavailable, an inventory error occurs, or we are otherwise unable to fulfill the order.

Carrier delays that occur after shipment may be outside our direct control, but we will provide reasonable assistance using the available tracking and shipment information.

14. Promotional Discounts and Store Credit

Refunds are based on the amount actually paid for the eligible returned item after discounts, promotional codes, credits, or other adjustments.

Promotional discounts generally have no cash value and will not be refunded separately.

If a promotion required the purchase of multiple items or a minimum purchase amount, returning part of the order may affect the discount applied to the remaining items, where permitted by the terms of the promotion and applicable law.

Store credit, when offered, may be subject to separate terms and may not be redeemable for cash except where required by law.

15. Policy Abuse

We reserve the right to refuse a return, exchange, refund, replacement, or future transaction when we reasonably believe there has been:

Return fraud
Abuse of this policy
Repeated unsupported claims
Alteration or misuse of a product
Misrepresentation of an order issue
A violation of our Terms & Conditions

Nothing in this section limits rights that cannot legally be waived.

16. Rights Under Applicable Law

This policy is intended to describe Campbell Creations Company’s general return, exchange, and cancellation practices.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

If applicable law provides you with additional rights, those rights will continue to apply.

17. Changes to This Policy

We may update this Returns & Exchanges Policy periodically to reflect changes to our products, fulfillment practices, website, or legal obligations.

The policy in effect at the time of purchase will generally apply to that order unless applicable law requires otherwise.

When this policy is updated, the revised version will be posted on this page, and the “Last Updated” date will be changed.

18. Contact Information

For questions about an order, return, exchange, damaged product, or cancellation request, please contact:

Campbell Creations Company
Contact@CampbellCreationsCompany.com

You may also contact us through the Contact page on our website.

19. Acknowledgment and Agreement

By completing a purchase through this website, you acknowledge that you have read, understand, and agree to this Returns & Exchanges Policy, our Terms & Conditions, and any other policies applicable to your purchase.

This Returns & Exchanges Policy forms part of the terms governing purchases made through the Campbell Creations Company website.

If a provision of this policy conflicts with a product-specific provision contained in our Terms & Conditions, the applicable product-specific provision will control to the extent of the conflict.